Faith Godwin Onoja

Led operational teams and managed critical financial technology services, ensuring platform functionality and optimizing agent experience within the fintech sector.

• Spearheaded team activities and strategic planning, consistently exceeding operational targets and improving overall service delivery efficiency.
• Cultivated strong relationships with third-party stakeholders, ensuring seamless platform functionality and achieving over 98% system uptime for optimal agent and customer experience.
• Monitored POS product/service performance, effectively resolving all reported issues within defined SLAs and reducing critical downtimes by an estimated 15%.
• Directed the effective deployment and maintenance of POS terminals, optimizing distribution processes and significantly reducing repair turnaround times.
• Developed and delivered comprehensive product knowledge materials and training sessions for agents and sales teams, enhancing product adoption and boosting customer satisfaction.
• Managed and maintained a robust database of over 500 agents using a specialized POS Device Management tool, streamlining operations and improving data accuracy.
• Conducted thorough industry and competitor analysis, providing actionable insights that informed strategic decisions and strengthened the brand's competitive market position.

Designed and implemented engaging educational programs for preschool children, fostering holistic development and creating a supportive learning environment.

• Developed and executed a creative and comprehensive preschool curriculum, integrating diverse educational techniques like storytelling and interactive play to engage students.
• Monitored and tracked individual student progress, providing tailored feedback to parents and collaborating with educators to support social and academic development.
• Guided children in developing artistic and practical capabilities through structured activities, enhancing creativity and fine motor skills.
• Maintained a clean, safe, and stimulating classroom environment, adhering strictly to health and safety standards for over 20 students.

Provided essential administrative support, optimizing office operations and ensuring efficient information management for a national utility company.

• Developed and maintained an organized filing system, improving document retrieval efficiency and supporting seamless office operations.
• Managed office supply inventory and procurement, ensuring continuous availability of necessary resources while optimizing expenditure.
• Handled diverse administrative tasks including filing, typing, copying, and scanning, contributing to streamlined workflow and timely project completion.
• Provided professional front-desk services, greeting and assisting visitors while ensuring polite and effective communication.

Instructed students across various subjects, fostering a disciplined and engaging learning environment to promote academic and personal growth.

• Established and consistently enforced clear behavioral rules and procedures, cultivating an orderly classroom environment conducive to learning.
• Delivered instruction through dynamic discussions and demonstrations, adapting teaching methods to meet diverse student needs and learning styles.
• Prepared and administered tests and assignments, meticulously grading student work to evaluate progress and provide constructive feedback.

Managed classroom instruction and student development, ensuring academic progress and effective parent-teacher communication.

• Developed comprehensive lesson plans and delivered engaging instruction across multiple subjects to diverse student groups.
• Administered and graded tests and homework, providing timely feedback to students and accurately maintaining class registers.
• Communicated regularly with parents regarding student progress and challenges, fostering a collaborative approach to student success.
• Supervised students in both classroom and school settings, ensuring a safe and disciplined learning environment.

Managed all aspects of primary curriculum delivery, fostering a positive and engaging learning environment for young pupils.

• Assumed full responsibility for the academic progress of a primary-age class, ensuring comprehensive coverage of the curriculum.
• Organized and optimized classroom resources and displays, creating a stimulating and positive learning environment.
• Planned, prepared, and presented lessons tailored to the needs of diverse abilities within the class, maximizing pupil engagement.
• Motivated pupils through enthusiastic and imaginative presentations, fostering a love for learning and maintaining classroom discipline.